Refund policy
Return & Refund Policy for FixSit Core
At FixSit Core, we stand by the quality of our posture support solutions and want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a hassle-free return and refund policy.
1. Return Eligibility
We accept returns within 2 days of delivery under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- All accessories, manuals, and original tags must be included.
- Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable Items
- Products that show signs of wear, damage, or alterations.
- Items purchased during clearance sales or promotional discounts (unless defective).
- Personalized or customized items.
3. How to Initiate a Return
- Contact us at support@fixitsupport.online with your order number and reason for return.
- Once approved, we will provide you with the return address and shipping instructions.
- Ship the item back to us using a trackable shipping service (customer covers return shipping unless the item is defective).
- Once received and inspected, we will process your refund or exchange.
4. Refund Policy
- Approved refunds will be issued to your original payment method within 14 business days.
- Exchanges are available if you received a defective or incorrect product.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
5. Damaged or Defective Items
If your item arrives damaged or defective, please email us at support@fixitsupport.online within 4 days of delivery with clear photos, and we will arrange a replacement or refund at no extra cost.
Questions?
If you have any questions about our Return & Refund Policy, feel free to reach out at support@fixitsupport.online
